News

Due to the need for our managing director, Chris, to undergo medical treatment, service will be limited during September.

Treatment is ongoing and will continue into October. More details when we know them.

Apologies to all those who received a series of emails yesterday.

There was an error with the configuration of our mailing list, meaning that every time a reply was made, it was copied to every recipient on the list.

This has now been rectified. We were not hacked, and there was no data breach.

In order to increase capacity it is going to be necessary to upgrade and improve our systems so that we can move to larger premises and take on more staff. While this is in progress, some functionaility will be limited and the website will be closed at times. We hope that these improvements will make operations more efficient in the long term, and will of course try to keep disruption to a minimum.

Demand is still high, but we have taken measures to better cope and have almost cleared the backlog. Thank you for your patience during this difficult time.

Due to the COVID-19 outbreak, an unusually large volume of orders and staff shortages, dispatch is taking longer than usual.

We are working 7 days per week to process orders and are dispatching as quickly as we can given the circumstances.

During March and early April we were receiving as many orders per day as we usually receive in one week. This has led to a sizeable backlog which we are now dealing with. See this page for our most recent estimates.

If you consider yourself "at risk" you should obtain a statement from your medical professional (doctor, pharmacist, registered herbalist) which includes your name and address and the products which are essential to you. Email this to customerservice@bristolbotanicals.co.uk and we will expedite your order.

Keep up Vitamin C levels, especially the elderly and those who are already sick. Take a quality supplement where the vitamin has good bioavailability, or if natural source is preferred, drink rosehip tea.

For registered customers each individual item is now trackable from the order detail page (click on the order number). For out of stock items, delivery dates are posted and updated regularly and any changes to the order are dispayed.

We've made improvements to our shopping cart.

There is now more information and more shipping options to choose from including recorded delivery and enhanced compensation for added peace of mind.

Just click on "Change Shipping" to see these options.

We have been promising the new site for some months now. Well, here it is.

Features include a registration option to allow you to retrieve and edit your details. These details are filled in automatically on most of the forms on the site. Registered customers are now also able to track orders online.

Products should be easy to find. You should be able to navigate to the right page in no more than 3 clicks. We are also adding more product information. This will be a constant work in progress as information changes and new research comes to light. We only publish details that have been corroborated by a number of reputable sources. It will take some time to populate product information data, but work on this has already started.

As with any new website, there are bound to be a few glitches in the early days. Please bear with us and let us know of any problems.

I would like to take this opportunity to thank you all for your custom and support since our humble beginnings in 1994.

Chris Hynam
Managing Director